Customer Service Superstars 2020

Recognizing Our Employees for Their Excellent Customer Service

The staff at Newton Health Care Center goes above and beyond every day to provide exceptional customer service to our Residents. Every month, IDE MANAGEMENT GROUP recognizes an employee who was nominated by a Resident family or colleague for the amazing care they provide. Below are employees from Newton Health Care Center who one the award. If you know of a staff member who provides exceptional customer service, nominate them today! Contact Katie Kuhn at (515) 745-2411 for more details.

Newton Health Care Center January 2020 Superstar - Rod Runnels, C.N.A.

We have named Rod Runnels, C.N.A., as our January Superstar!!! Rod has been caring for our residents since September 2008!!  Kim J, Life Enrichment Director, says “Rod is a positive, fun guy.  He’s not afraid to be goofy and make the residents laugh.  He is always willing to help with activities.”  Kylie, DON, says “Rod is always positive and smiling.  He wants to see his residents happy and will try to always put a smile on their faces.  He is loved by his teammates.  He does a great job trying to participate in activities and keep the residents active.”  Sarah, Dietary Manager, says “Rod is a great team player and communicates will with the kitchen.  He truly cares about the residents and goes above and beyond to make them comfortable.  Rod is always giving hugs to the residents, showing them love they might not get as often as they deserve!  Rod is absolutely a Superstar because it’s more than a job for him.  He truly cares about our residents!”  Mariah, Social Service Director, says “Rod is a favorite among residents and families.  He is charismatic, friendly, and able to cheer our ladies up on particularly tough days. He has been apart of the NHCC crew for a long time now.  Throughout the years, Rod has not been afraid to sport a bonnet for NNHW to make the residents giggle.  His happy personality is a must-have to keep our residents smiling and happy.”  Mike L., son of a resident, nominated Rod for Superstar.  Mike’s mom loves Rod.  Rod is very gentle and compassionate to all residents, this resident responds positively to Rod’s gentle manner.